DoubleTree by Hilton Edinburgh City Centre

I attended my best friends wedding here and it completely ruined her day. Table decorations were wrong. Wrong wine was given out at the meal and the meal we had wasn’t that great. At the drinks reception between the ceremony and meal a staff member dropped and smashed a glass next to my 1 & 7 year old with fragments flying towards them. What was his response when he done that?? ‘Oh well sh*t happens’ in front of my children. Never mind them losing all the legal paper work and sentimental items belonging to the bride & groom. Barely even an apology from the hotel, myself and the other witness on the paperwork had to take time off work to go and sign them again. To this day the my best friend/ the bride still becomes upset talking about the day that was meant to be the happiest day of her life. Instead she’s filled with the upset and anger they caused to her on her day and days to come after.

1 year ago today we got married at the sky bar and it has taken me this long to think of the words I want to use to describe our day. The initial planning / communication was mostly great leading up to the day. The day seemed to run smoothly apart from a few minor issues such as the wrong wine on the table, some decorations missing / in the wrong place despite writing down in detail what was to go where and when, the vegetarian meal looked and tasted COMPLETELY different (and much less tasty) than when we had it at our trial but nothing we thought too much into. It wasn’t until the following morning as we were getting ready to leave the hotel and head home that an issue arose, we had planned a lovely relaxing day with our children enjoying our first day as a married couple but that was spoiled when we realised our legal paperwork wasn’t where it was supposed to be, or rather where the staff had told us it was. We searched high and low in the hotel room, and with only us entering the room it should have been there. Upon further investigation from the hotel staff they informed us that cleaning staff had been in our room (when they had no reason to do so) after our legal paper work had been taken up to our room and it was explained to us that they “must have binned it” binned an envelope and bag that was sitting on a chair? No where near a bin? I highly doubt it. Upon further inspection when we got home we also realised our personalised, engraved ring box and our hand fasting ties from our ceremony were missing too! So a member of the cleaning staff had decided it was acceptable to enter our room because and take our belongings, very important ones and sentimental ones too! Our first day as a married couple was so stressful and really put a dampener on our wedding day which should have been one of the best days of our lives. Thankfully our celebrant and the registry office were both so helpful with organising new legal paperwork and having it all signed, but everyone had to go out of their way, rearrange plans etc to get it signed again on time! And what did we get from the hotel? A measly apology and a £500 refund like that was supposed to fix things. Our wedding, like most, cost us an absolute fortune. It should have been a perfect, well organised day, but staff couldn’t even get the smallest of details right. Our food at the end was supposed to be saved for the following day too, but nope the staff who looked like they couldn’t care less, binned it all. We looked past these small issues at the time but when you sit back a think of everything that went wrong on that day it has really upset us. There was also no follow up on how the staff were dealt with and if they had ever gotten to the bottom of where our belongings were. If we could go back and change things we definitely would not have had our wedding at the SKYbar.